FAQ

🌍 Which countries do you ship to?

We ship to most countries in Europe, North America, and other selected destinations. During checkout, you will be able to confirm if shipping to your country is available.

⏳ What is the delivery time?

Delivery times range from 7 to 20 business days, depending on the customer's location and local customs processing. Once your order is shipped, you will receive a tracking number to monitor the delivery status.

🔎 How can I track my order?

As soon as your order is dispatched, you will receive an email with the tracking number and a link to track your package in real-time.

🔒 Is it safe to shop at PALDIM?

Yes! Our store is protected by SSL encryption technology, ensuring that all payment information and personal data are completely secure. We only work with trusted global payment providers.

💳 Which payment methods do you accept?

We accept payments via:

• Credit cards (Visa, Mastercard)

• Apple Pay

• Google Pay

• Stripe

All transactions are processed in a fully secure environment.

❓ Can I cancel or modify my order?

Orders can be canceled or modified within 24 hours after purchase confirmation. After this period, the order will have been processed and shipped, and changes will no longer be possible.

🔁 What is your return policy?

We accept returns within 14 days after you receive your order, in accordance with international consumer rights.
The product must be unused, in perfect condition, and in its original packaging.

To request a return, please contact our support team with your order number and the reason for the return.

📧 How can I contact PALDIM?

Our support team is ready to assist you!
You can email us at:
suporte@paldimsoul.com
We respond within 24 business hours.